Client Management & Advocacy

When claims happen, Simpson & McCrady’s Claims Team provides timely, hands-on claims stewardship and oversight. Our goal is to help reduce the severity of your claims and, ultimately, reduce the impact and frequency of claims. We will work with you and your team to take a critical look at what your claim experience has meant to your business and how, through our joint work, we can positively affect your future overall cost of risk.

The Simpson & McCrady Approach:

We believe that all claims should be thoroughly investigated and managed to ensure the appropriate benefits are paid in a timely manner. We verify that the appropriate investigation is completed, evidence is protected, and actions are taken to prevent future occurrences.

We provide oversight to make sure the carrier’s and third party adjuster’s claim professionals remain on task with actions in order to move the claim toward timely resolution. We also take an active role in and coordinating your claim file review, offering suggestions to the carrier and third party adjuster and providing direction to the claim professional on your behalf.